Return & Refund Policy

At BetterNest, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Include all original packaging, accessories, and documentation.
• Not show signs of wear, damage, or misuse.

Certain items may not be eligible for return, including:

• Clearance or final sale items.
• Products marked as non-returnable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number along with photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

We recommend using a trackable shipping service, as BetterNest cannot guarantee receipt of returned packages.

Exchanges

If you'd like to exchange an item, please contact us before returning it. Exchanges are subject to product availability.

Order Cancellations

Orders are processed quickly to ensure fast delivery. If you need to cancel an order, please contact us as soon as possible. Once an order has shipped, it can no longer be canceled but may be eligible for return under this policy.

Contact Us

If you have any questions about returns or refunds, we're happy to help. Please contact our customer support team through the Contact page on our website, and we'll respond as soon as possible.